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The Commercial department deals with revenue realization on account of electricity / water supplied to consumers of NDMC. Various activities involved in this process are installation & testing of meters, taking meter readings from the premises of various consumers, uploading the consumption data in the computer software for the bill generation, distribution of bills, revenue connection, identification of defaulters, regular pursuance for realization outstanding payments, connection & disconnection on non-payment / possession/ vacation of premises, repair & testing of meters at site as well as in the laboratory, enforcement actions to check theft, overloading, misuse, unauthorized extension of electricity in the premises of consumers, assessment of bills on account of provisional billing.
There are about 70,000 electricity and 30,000 water consumers, which are being serviced by the Commercial Department of NDMC since Sept’2012.These consumersare being billed through Oracle Utility Software known as Customer Care and Billing (CC&B) system.
The department comprises of three wings:

i) Engineering Wing, headed by a Superintendant Engineer, which looks after the release of New Connections,installation/checking of meters, meter reading and their entry in the computer system.

ii) Billing/ Computer Sectionheaded byJoint Directorand looks after processing of the data, generation and printing of electricity/water Bills. And;

iii) Rates Branchlooks after the delivery of bills, collection of revenue and accounting of the same.
Bills are delivered to consumers physically besides sending SMS and e-mails to those who have opted for e-billing  and submitted their e-mail address and mobile numbers. The different modes of bill paymentavailable to consumers are DD/Cash/Cheque/RTGS/NEFT/Net Banking/Debit Card/Credit Card.

Application Procedures

Billing

Payment of Bills

Tariff Schedule for NDMC for FY 2017-18 (Applicabale w.e.f. 01-09-2017).

Redressal of Grievances

Complaints of Billing / Working of Meters

Tariff Structure

Minutes of Meeting : 16.07.2014

Arrears list

WATER TARIFF

Petition for True-Up for 2008-09 & Determination of Tariff for 2010-11

Petition for True -UP for FY2010-2011 Annual Performance Review for Fy 2011-2012& MYT For FY 2013-2015

Electricity tariff clarification

Electricity tariff clarification1

Retail Supply Tariff (Tariff Schedule NDMC for FY 2014-15)

List of Domestic Connections in NDMC Area as per Dec 2014 Billing Cycle

Net Metering for Renewable Energy Regulation 2014 Procedure for Filing Applications

Technical Specifications of Net Meters

Net Metering

Net Metering of the Roof Top Solar Power at the residence of Deputy Chief Minister at AB-17,Mathura Road New Delhi

Connectivity of Roof Top Solar PV at Shyam Prasad Vidyalaya

Office Order

List of CFC / Remote Offices (P2P Connected)

Net Metering for Solar Power Plant (5 KWp) on the roof Top of 14/4, Tilak Marg, New Delhi

Net Metering for Solar Power Plant (10KWp) on roof top of 110, Babr Road

Net Metering for Solar Power Plant (160KWp) on roof top Nehru Memorial Museum, Teen Murti House

Net Metering for Solar Power Plant (30KWp) on roof top of 172B, Lodhi Estate


Citizen's Responsibilities


The Commercial Department deals with revenue realisation on account of electricity/water supplied to consumers. Consumption of electricity/water is metered. Readings are taken and recorded by Meter Readers/Meter Inspectors every month. The consumption is computerized and bills are sent to consumers.

1. For Electricity Connections for Govt. Flats/others

a. Application Form for Reconnection of Electricity (Form Enclosed)

b. Photocopy of the allotment letter.

c. Connection fee @Rs. 800/ KW by bank draft in favour of Secretary, NDMC or Guarantee Form in the case of Central Govt. Employees.

2. For Filtered Water Connection (Security Deposit)

  1. Size ½” – Rs. 1020/each/ By Bank Draft in favour of Secretary, NDMC.
  2. Size ¾” – Rs. 1690/each/ By Bank Draft in favour of Secretary, NDMC.

Or

Guarantee Form in the case of Central Govt. Employees

3. For Disconnection of Electricity and Water Connection for Govt. Flats/others

  1. Application Form for Disconnection (Form Enclosed)
  2. Copy of the last bill paid.

The connection and disconnection is carried out by the C&D Branch of the Commercial Department.

For private premises, electricity and water connections & disconnections are done by AE (Meters) North & South & Meter work shop and Water is done by EE(water supply)