1.

Meter reading of Electricity & Water.

Once in every month on a Scheduled date.

2.

Issue of Electricity/Water bills.

Monthly.

3.

Issue of duplicate bills.

On request (the same day).

4.

Complaints made on personal visit 
regarding billing will be sorted out.

Within one week.

5.

Final reply to the consumer.

Within 15 days.

1.

Testing of defective meter

Within 7 days after deposit of fee

2.

Communication of testing result to 
consumer

Within 7 days after testing

3.

Replacement of defective electric & water meter

Within 15 days of receipt of request from consumer or before the next reading rounds

1.

Redressal of Grievance relating to billing & bills corrections by Sr. AO (Billing)

Every day between 3.00 p.m. to 4.30 p.m.

2.

Complaints/Enquiries will be attended personally by ACOs and Section Officer (Rate).

Every day between 2.00 p.m. to 5.00 p.m.

3.

Attending to complaints by EE(Commercial)/ AEE(Commercial)

Between 3.00 p.m. and 4.30 p.m. on all working days.

4.

Redressal of grievances of consumers by Joint Director (Commercial)

Between 3.00 p.m. and 4.30 p.m. on all working days.

1.

Disconnection of electricity/water
meter on the request of the consumer

Within three working days of receipt of application.

2.

Issue of pre-final current bill.

Within 2 days of disconnection of supply.

3.

Disconnection of electricity & water connection on non-payment.

After two billing cycles.

4.

Issue of NOC/NDC (No Objection Certificate/No Demand Certificate).

After disconnection and deposition of final bill from Sr. AO (B)/AO (B).

5.

Refund of security amount.

Within 10 to 15 days after completing all the codal formalities by Sr. AO (B).

6.

Restoration of Electricity/Water supply.

Same day after clearing of outstanding dues.