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Pre-Bid meeting for PPP project for the Collection and Transportation of Municipal Solid Waste in Entire NDMC Area has been scheduled on 17.04.2014 at 11.00 AM


    

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ELECTRICITY DEPARTMENT



COMPLAINTS


1.

Attend to No Current companies by respective complaint centers

   Immediately

2.

Complaints of leakage of Electricity

   Immediately

3.

Complaints of defective wiring/ switches/ fans & fittings in NDMC buildings

   Within 2 to 7 days

4.

Replacement of defective meters

   15 days from date of receipt of
   request/testing charges

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Complaints Pertaining to NDMC buildings

No Power, Sparking, Leakage of Current, Bell fault, Socket / Switch fault, Fan not working, Regulator fault, MCB not working, Main switch fault, wireman required, lift fault.  

Immediately  

Measures to conserve electricity and reduce the bill:  

1. Switch over to Compact Fluorescent Lamps (CFL) for general/task lighting in place of ordinary incandescent lamps & Fluorescent tubes. A 20W CFL provides more lighting than a 100W incandescent lamp, has 5 times more useful life and saves 21 units per month for 8 hours use/day.

2. High consumption equipments, which are to be used simultaneously including stand, by equipments be provided with standard/ISI marked change-over switches to aprotected void their misuse and computation in the total connected load.

3. Ensure purchasing standard/ISI marked CFL wiring materials and Eco-friendly energy efficient appliances like refrigerators, air-conditioners etc.

4. Air Conditioner of 1.5 ton if used 8 hours a day has energy consumption charges of a minimum of Rs. 2,000/- per month. Similarly, Geysers/Electric Ovens of 1.5 to 2 KW if used for an average of 2 hours a day would result in an Energy Bill of about Rs. 400/- to Rs. 500/- per month. Thus use such appliances only when required.

5. Clean all appliances, filters of air-conditioners and check loose connections in wiring and appliances etc. regularly.

 

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I. ROAD LIGHTING  

Complaints :-  

1.

Non-functioning of Road light fittings.  

Within 24 hours  

2.

Leakage of current

Immediately  

3.

Breakage of Road lighting poles/fittings. 

Immediately  

II. Complaint centers for Road Light complaints in NDMC area.  

(R o u n d t h e c l o c k)  

S. No.

Complaint Centre  

Area/Locality covered  

1.

Dalhousie Road 23012281 23010832  

South Avenue, Teen Murti Marg, Rajaji Marg, Kamal Attaturck Marg, Safdar-Jung Road, Dalhousie Road, Race Course Road, Sunehri Bagh Road, Tuglak Road, Aurangzeb Road, MLN Marg, K.M. Marg, Maulana Azad Road, Rafi Marg, K. Kamraj Marg, Willingdon Crescent, T.M. Lane, Kushak Road.  

2.

Pandara Road 23383276  

Khan Mkt., Ravinder Nagar, Lodi Garden Kaka Nagar, Bapa Nagar, Pandara Park, Pandara Road, Shahjahan Road, Humayun Road, Subramania Bharti Road, Dr. Zakir Hussain Road, Jam Nagar House, Jaisalmer House, Kota House, Bikaner House, National Stadium, India Gate.  

3.

Harish Chander Mathur Lane 23323412 23329789  

Janpath, Ashoka Road, Canning Lane, Ferozshah Road, Sansad Marg, Baba Kharak Singh Marg, Rajpath, K.G. Marg, Tolstoy Marg, Rafi Marg, Dr. Rajender Pd. Marg.  

4.

Scindia Road 23347873  

Gole Mkt., DIZ Area, R.K. Ashram Marg, Bhagat Singh Mkt., M.P. Flats, North Avenue, B.K. Singh Marg, Talkatora Road, GRG Road.  

5.

Tilak Marg 23386253 23389355  

Connaught Place, Bengali Mkt., B.K. Road, Babar Road, Babar Lane, Todarmal Lane/Road, Tansen Marg, School Lane, Fire Brigade Road, C.Hexagon, India Gate, Tilak Marg, Purina Qila Road, Bhagwan Dass Road, Sikandra Road, Coper Nicus Marg, Chalms ford Road, Panchkuian Road, Shriman Mahadev Road Scindia Marg.  

6.

Aurobindo Marg 24611197  

Golf Links, Sujaan Singh Park, Bharti Nagar, Lodi Estate, Lodi Garden, Prithvi Raj Road, Tees January Marg, Moti Lal Nehru Marg, Aurangzeb Road, Amrita Shergill Marg, Tuglak Road, Mina Bagh, Janpath, Mansingh Road, Maulana Azad Road, Southend Lane, Moti Lal Nehru Place, Akbar Road, Ali Ganj, Jor Bagh, Safdarjung Airport, Khanna Market, Palika Niwas, & Lodi Road.  

7.

Moti Bagh 24672444 24673677  

Sardar Patel Marg, Malcha Marg, Panchsheel Marg, Bardloi Marg, Cicular Road, Kautilaya Marg, Saint Martin Marg, Shanti Path, Chandragupta Marg, Nyaya Marg, Moti Bagh (North & West), C-II Moti Bagh, D-I-II Vinay Marg, Chankya Puri, Nehru Park, Sec. 13, R.K. Puram, J & K Block, Yashwant Place, Satya Sadan, Shanti Path.  

8.

Kidwai Nagar 24106892 24104748  

Kidwai Nagar, (East & West) Laxmi Bai Nagar, Ansari Nagar (East & West), Factory Road, Yusuf Sarai Mkt., Palika Gram, AIIMS, Sarojini Nagar, Palika Gram, Pillanji Village, Sarojini Vihar, Netaji Nagar, R.K. Puram, Sec. 13, Aradhana Complex, Nauroji Nagar, Palika Avas.  

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III. PUBLIC GRIEVANCES REDRESSAL  

S. No.

Nature of Grievance  

Whom to contact  

Where 

1.

Chief Er. O. P. Gupta 

(E-II), 23745715 (Off.),41501357-78 (Off.) Extn.3705, 95120-2550222(R)  

New Delhi. All working days between 3 PM & 4 PM. 

2.

Er. V.K Pandey 

SEE-III 23362720 (Off.) Extn. 2244, 22111914 (R)  

Room No. 1714 Sansad Marg, New Delhi. All working days, between 3 PM & 4 PM. 

3.

Er. T.R. Fernandey 

Executive Engineer(R/L) 23365748 (O) 26110108 (R)  

Mohan Singh Place, Baba Kharak Singh Marg, New Delhi. All working days between 3PM & 4PM.  

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IV. CITIZEN'S RESPONSIBILITIES:-

1. No person shall indulge in damaging breaking road light installations.  

2. No person shall take any electric connection from road light installations as it will be treated as theft of Elect. under Indian Elect. Act. 2003.  

 

ELECTRICITY SERVICES

Electrical Substations (11 KV-P)  

428  

33KV (500 MVA)  

20  

66KV (280 MVA)  

3  

Electric Connections  

1,10,000  

Street Light Points  

20,459 

No Current Complaint Centres  

13 

No Road Light Complaint Centres  

E/w bills Collection Centres  

High Mast Lights  

109

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