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In case of excessive billing/under-billing/wrong
billing, a complaint along with copy/ copies of electricity bill/bills
should be sent to Asst. Commercial Officer at Mezzanine Floor Palika
Kendra.
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1.
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Consumers can meet officers of Commercial Department
between 11.00 AM and 1.00 PM and 3PM to 4.30 PM everyday.
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2.
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The bills will be checked and rectified, if required,
within one/two weeks.
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3.
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In case bills need amendment/correction, the "due
date" will be extended suitably.
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Report/request for defective Electric
meter/change of meter should be made to AEE (Meters) along with copy of
electricity bill. The meter will be replaced within 15 days.
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In case C.T./P.T. becomes defective
the consumer should procure the same and get it tested from the testing
workshop at H.C.Mathur Lane
with in one/two weeks to aprotected void provisional billing for long periods.
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In case the consumer is not satisfied
with the functioning of electricity meter, he can get it tested by
depositing following charges.
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1.
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Single phase LT meter
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Rs. 50/-
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For any clarifications contact AEE (Meters)
(North/South) at ground floor Palika Kendra New Delhi. Ph. No. 41501354-60 Ext.
2250 / 2260.
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2.
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Poly-phase LT meter
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Rs. 250/-
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3.
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C-T operated poly-phase LT meter
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Rs. 300/-
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For any clarifications contact AEE(Meters) at H.C.Mathur Lane, New Delhi. Ph. No. 23322923.
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4.
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HT meter
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Rs. 2000/-
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5.
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Water Meter
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Rs. 100/-
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For any clarifications contact Ph. Nos. 23363519,
24104688 & 24690264
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The meter will be tested and results
communicated to consumer with in 30 days.
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In case of defective meters, the
bills shall be raised on provisional basis and the consumers are advised to
pay the same to aprotected void surcharge @1.5% per months and disconnection of
electricity supply.
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Assessment of billing due to defective
meter will be made after watching consumption on replaced meter for
corresponding period of subsequent year. The quantity of units so finalized
will be intimated to consumer within 15 days. Credit or debit will be
reflected in next bill.
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In case the tariff is not charged
correctly, or if there is some mistake in calculations, the bill along with
the request should be sent to Assistant Secretary (Rates)/A.O. (B). The
bill will be returned after correction within two weeks. Due date for
payment in such cases will be extended suitably.
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In case there are arrears of
electricity/water bills and consumer is unable to pay in lump Sum, he may
request for payment in installments. However surcharge will be levied on
balance amount @ 1.5% p.m. Request for payment in installments not more
than 3(Three) should be made through an application (along with original
bill) to Sr. Accounts Officer (B)/Executive Engineer (Commercial)/Director
(Commercial). Request for installments will be disposed off within one week
of receipt of application.
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In case government official wishes to
get electricity/water meter disconnected on account of superannuation or
change of accommodation or transfer, he should make a request at least 3
days before date of disconnection. Application should be made in the
prescribed form, available at the counter at ground floor Room No.10,
Palika Kendra. The application should be accompanied by following documents
:-
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1.
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Undertaking in prescribed format
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2.
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Future postal address and telephone No./ Nos
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Up to date current bill will be issued
within 3 days for making the payment, through Demand Draft which should be
shown to Superintendent (Connection & Disconnection) after payment. The
disconnection slip shall be issued by Supdt. (C&D) there after.
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